Terms & Policies

1. Shopping Terms & Individual Differences

  • Wild Uniqueness: All products sold in this online store are wild specimens. Variations in body color and patterns due to environmental fluctuations are normal. Website photos are for species reference only.

  • Inventory Fluctuations: In case an order is out of stock, we will contact you within 24 hours to arrange a refund or replacement.

2. Biosecurity & No Returns Policy

  • Strictly No Returns: For biosecurity and animal welfare considerations, all live goods are not eligible for return or exchange once signed for. This measure aims to prevent external pathogens from re-entering the Yúdào quarantine system, ensuring the rights and interests of all hobbyists.

  • Transfer of Responsibility: DOA (Dead On Arrival) guarantee immediately becomes void once fish leave their packaging and enter the customer's tank. Yúdào is not responsible for any casualties or injuries caused by an unstable tank environment or improper handling by the customer.

3. Refunds, Chargebacks & Dispute Resolution

  • Refund Timeline: All approved refunds will be returned to the original payment method via the payment gateway (e.g., Airwallex), typically within 7-14 business days.

  • Dispute Defense: If a customer initiates a credit card chargeback without providing valid DOA proof, Yúdào will submit logistics records and this policy as evidence for defense.

4. Privacy Policy

  • Personal Data: Customer data is used solely for delivery and order communication, strictly adhering to privacy regulations, and will never be disclosed to third parties.