Frequently Asked Questions (FAQs)

Q: What is the quarantine process for fish after they arrive? A: After each batch of wild-caught fish arrives, they undergo a 14-day two-stage quarantine in individual quarantine tanks (including parasite treatment, feeding observation, and environmental acclimation). We ensure that the fish have stabilized and are actively seeking food before they are made available for purchase.

Q: Do wild-caught fish need additional acclimation to water? Are your fish adapted to Hong Kong water quality? A: Fish Dao invests significant time in **"water quality acclimation and stabilization."** We have guided wild-caught fish from their original South American parameters to adapt to Hong Kong's local tap water environment. Customers only need to perform basic temperature equalization and 45-60 minutes of drip acclimation for a safe transfer to their tank.

Q: How do you ensure the safety of fish during local delivery? A: We primarily use Lalamove's point-to-point dedicated vehicle delivery to minimize transportation time. Packaging is adjusted for oxygen ratios according to the species, and stress pads or temperature control packs (cold/hot) are added seasonally to ensure the fish arrive stress-free in a short amount of time. For remote areas or outlying islands, it is recommended to contact customer service to schedule a specific delivery time.

Q: What payment methods do you accept? A: We support credit cards (Visa/Mastercard), Apple Pay, Google Pay, as well as commonly used local payment methods such as FPS (Faster Payment System), PayMe, Alipay, and WeChat Pay.